Expanded
Troubleshooting Chat
- Ask in plain language
- Get step-by-step checks
Technicians can work through faults quickly with structured prompts, likely causes, and practical next actions aligned to equipment context.
Try itBuilt for service teams
SERA - Service & Equipment Repair Assistant
Ask one question and get practical repair guidance, verified specs, and cleaner documentation your team can use immediately.
Live workspace previewOnline
Diagnose hydraulic overheating on Cat 320D
Checking service bulletin references and fluid ranges now.
Generating a technician-ready checklist...
Source-backed
Mobile-ready
Team-safe
Core product areas
Explore what your team can use today
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Service Plans
- Build repeatable job plans
- Track intervals and tasks
Create service plans your team can follow in the field. Keep maintenance intervals, job steps, and parts lists in one reliable workflow.
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Forum & Knowledge
- Surface previous fixes
- Capture team know-how
Turn solved issues into a searchable knowledge base. Teams learn from each other instead of repeating the same diagnosis effort.
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Admin Console
- Manage users and access
- Review activity and quality
Admins can control workspace settings, permissions, and quality checks while keeping a clear view of adoption across technicians and teams.
Try itHow SERA helps
Practical support for real repair work
Faster diagnosis
Pinpoint likely faults sooner so technicians spend less time chasing dead ends.
Less guesswork on specs & fluids
Get source-backed ranges and service specs before work starts.
Cleaner documentation and service checklists
Keep service notes consistent and handoffs clearer across shifts and teams.
Built for technicians
Designed for field reality, not demo scenarios
We build SERA with service teams in mind: clear answers, usable workflows, and traceable decisions.
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We don't guess values - we cite sources.
Pricing
Simple rollout pricing for teams
Pricing is currently provided during onboarding. We'll publish plans here soon.
Request pricing detailsFAQ
Answers to common questions
SERA is a Service & Equipment Repair Assistant that helps technicians troubleshoot issues, verify specs, and produce cleaner service documentation.
SERA is built for technicians, service managers, maintenance teams, and equipment-focused operations that need reliable repair workflows.
Yes. SERA is designed to be usable in the shop and in the field on phones, tablets, and desktop browsers.
SERA prioritizes source-backed values and includes citation context so users can verify specifications before applying them.
Yes. Team onboarding and workspace permissions are available so multiple technicians can work in the same environment.
Pricing is currently shared during onboarding while we finalize public plans. Contact us for current options.