Expanded
Troubleshooting Chat
- Ask in plain language
- Get step-by-step checks
Technicians can work through faults quickly with structured prompts, likely causes, and practical next actions aligned to equipment context.
Create accountBuilt for heavy equipment mechanics
Fix machine problems faster and stop losing hours on every job
SERA gives heavy equipment mechanics a structured workflow from fault to finished report, with troubleshooting and service information across multiple brands.
Start with a free account. Upgrade when your workflow needs more seats.
Live multi-brand workspaceOnline
SERA
Repair workspace
Diagnose cooling system overheating on Cat 320D
Pulling service checks, likely causes, and OEM reference points.
Building a technician-ready workflow from fault to finished report.
Source-backed
Mobile-ready
Team-safe
Works with Cat • Volvo • Komatsu • Hitachi • JCB • + more
Core product areas
Explore what your team can use today
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Service Plans
- Build repeatable job plans
- Track intervals and tasks
Create service plans your team can follow in the field. Keep maintenance intervals, job steps, and parts lists in one reliable workflow.
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Forum & Knowledge
- Surface previous fixes
- Capture team know-how
Turn solved issues into a searchable knowledge base. Teams learn from each other instead of repeating the same diagnosis effort.
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Admin Console
- Manage users and access
- Review activity and quality
Admins can control workspace settings, permissions, and quality checks while keeping a clear view of adoption across technicians and teams.
Create accountHow SERA fits into your day
From live troubleshooting to finished reports
Start with a real fault, move through guided diagnostics, document the result, and keep the knowledge available for the next technician.
Step 1 - Troubleshooting
Live troubleshooting - tailored to your machine
Describe the machine, model, year, and symptom. SERA turns that context into a focused diagnostic path instead of generic advice.
Guidance adapts to experience level, so newer technicians get safe starting points while experienced mechanics get deeper measurements and rule-out logic.
Step 2 - Service protocols
Automatically generated service protocols - ready to use
Enter the machine details and service type. SERA builds a clear protocol with checks, filters, oils, volumes, and specification context.
The result is easier to follow on site and easier to hand over when another technician needs the same job history.
Step 3 - Work orders
From diagnostics to a clean, professional work order
When the fault is solved, SERA turns the work into a structured summary: complaint, root cause, actions taken, parts used, and recommendations.
Work orders become cleaner, easier to review, and more consistent across technicians, customers, and future follow-up.
Step 4 - Community
Forum & community - where real-world experience lives
Capture real cases, odd symptoms, field fixes, and lessons that never make it into a manual.
Every solved fault becomes part of a practical knowledge base your team can search before repeating the same diagnostic work.
Why we are building SERA
A repair workspace that gets sharper with every real job
SERA is being built with the people who diagnose real machines every day. The goal is a repair workspace that opens fast, keeps guidance grounded in sources, learns from workshop feedback, and turns each solved job into knowledge the next technician can use.
Read moreWorkshop feedback
Source-aware guidance
OEM partnership roadmap
How SERA helps
Practical support for real repair work
Faster diagnosis
Pinpoint likely faults sooner so technicians spend less time chasing dead ends.
Less guesswork on specs & fluids
Get source-backed ranges and service specs before work starts.
Cleaner documentation and service checklists
Keep service notes consistent and handoffs clearer across shifts and teams.
Pricing
Start with Free, or move straight into Basic, Plus, or Pro
Choose your starting point on seragroup.net. Free signup creates a one-seat account, while paid plans let you set seat count before Stripe Checkout.
Free
For exploring SERA
Free
No card required
- Lookaround in app
- Forum access
Basic
For getting started
$15/ seat / month
5-day free trial, then monthly billing in USD
- Forum access
- Troubleshooting
- General chat
- Limited weekly usage
Plus
Most popularFor active technicians
$22/ seat / month
5-day free trial, then monthly billing in USD
- Forum access
- Troubleshooting
- Service tools
- General chat
- Reports
- Higher weekly usage
Pro
For workshops and power users
$39/ seat / month
5-day free trial, then monthly billing in USD
- Everything in Plus
- Unlimited usage
Create your SERA account
Start free with email signup, or go to the full pricing page to choose seats before monthly checkout for paid plans.
All paid plans start with a 5-day free trial in Stripe Checkout. Taxes are calculated at checkout.
FAQ
Answers to common questions
SERA is a Service & Equipment Repair Assistant that helps technicians troubleshoot issues, verify specs, and produce cleaner service documentation.
SERA is built for technicians, service managers, maintenance teams, and equipment-focused operations that need reliable repair workflows.
SERA is owned and operated by Simlin Group.
Yes. SERA is designed to be usable in the shop and in the field on phones, tablets, and desktop browsers.
SERA prioritizes source-backed values and includes citation context so users can verify specifications before applying them.
Yes. Team onboarding and workspace permissions are available so multiple technicians can work in the same environment.
The Privacy Policy and Terms of Service are published on seragroup.net and linked in the footer and pricing flow.
Plans are published on seragroup.net/pricing with a Free tier plus Basic at $15, Plus at $22, and Pro at $39 per seat each month. All paid plans start with a 5-day free trial, and taxes are calculated at checkout.
Trust & legal
A clear closing note before you create an account
SERA is operated with visible ownership, published policies, and product claims that stay grounded in technician workflows and source-aware guidance.
Correct ownership
SERA policies, pricing, and support are handled by Simlin Group.
Accessible policies
Privacy and terms are published on seragroup.net and linked from the footer and pricing flow before account creation or checkout.
Guidance with accountability
SERA is designed to surface usable guidance and citations, while still directing technicians back to manufacturer instructions and local safety rules.